Changes between Version 6 and Version 7 of TracTickets


Ignore:
Timestamp:
03/07/18 16:17:30 (19 months ago)
Author:
trac
Comment:

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  • TracTickets

    v6 v7  
    1 = The Trac Ticket System =
     1= The Trac Ticket System
    22[[TracGuideToc]]
    33
    4 The Trac ticket database provides simple but effective tracking of issues and bugs within a project.
     4The Trac ticket system provides a simple but effective way to track issues and software bugs within a project.
    55
    6 As the central project management element of Trac, tickets are used for '''project tasks''', '''feature requests''', '''bug reports''' and '''software support issues'''.
     6As the central project management element of Trac, tickets can be used for '''project tasks''', '''feature requests''', '''bug reports''', '''software support issues''' among others.
    77
    8 As with the TracWiki, this subsystem has been designed with the goal of making user contribution and participation as simple as possible. It should be as easy as possible to report bugs, ask questions and suggest improvements.
     8As with the TracWiki, this subsystem has been designed to make user contribution and participation as simple as possible.
    99
    10 An issue is assigned to a person who must resolve it or reassign the ticket to someone else.
    11 All tickets can be edited, annotated, assigned, prioritized and discussed at any time.
     10An issue is assigned to a person who must resolve it or reassign the ticket to someone else. All tickets can be edited, annotated, assigned, prioritized and discussed at any time.
    1211
    13 == Ticket Fields ==
     12[=#edit-permissions]
     13However, a Trac installation may place restrictions on who can change what. For example, the default installation doesn't permit to non-authenticated users ("anonymous" users) to change anything, even to comment on an issue, for obvious spam prevention reasons. Check the local contributing policy, which you can usually find on the front page of WikiStart, or contact your local Trac administrator.
    1414
    15 A  ticket contains the following information attributes:
     15== Ticket Fields
     16
     17A ticket contains the following information:
    1618 
    17  * '''Reporter''' - The author of the ticket.
    18  * '''Type''' - The nature of the ticket (for example, defect or enhancement request)
     19 * '''Reporter''' — The author of the ticket.
     20 * '''Type''' — The category of the ticket. The default types are `defect`, `enhancement` and `task`.
     21 * '''Component''' — The project module or subsystem that this ticket concerns.
     22 * '''Version''' — Version of the project that this ticket pertains to.
     23 * '''Keywords''' — Keywords that a ticket is tagged with. Useful for searching and report generation.
     24 * '''Priority''' — The importance of this issue, ranging from ''trivial'' to ''blocker''. A dropdown list when multiple priorities are defined.
     25 * '''Milestone''' — Due date of when this issue should be resolved. A dropdown list containing the milestones.
     26 * '''Assigned to/Owner''' — Principal person responsible for handling the issue.
     27 * '''Cc''' — A comma-separated list of other users or email addresses to notify. Note that this does not imply responsibility or any other policy.
     28 * '''Resolution''' — Reason for why a ticket was closed. One of {{{fixed}}}, {{{invalid}}}, {{{wontfix}}}, {{{duplicate}}}, {{{worksforme}}}.
     29 * '''Status''' — What is the current status? The statuses are defined in the [TracWorkflow#BasicTicketWorkflowCustomization ticket workflow]. For the default workflow the statuses are `new`, `assigned`, `accepted`, `closed` and `reopened`.
     30 * '''Summary''' — A description summarizing the issue. Simple text without WikiFormatting.
     31 * '''Description''' — The body of the ticket. A good description should be specific, descriptive and to the point. Accepts WikiFormatting.
    1932
    20  * '''Component''' - The project module or subsystem this ticket concerns.
    21  * '''Version''' - Version of the project that this ticket pertains to.
    22  * '''Keywords''' - Keywords that a ticket is marked with.  Useful for searching and report generation.
     33'''Notes:'''
     34 - Versions of Trac prior to 0.9 did not have the ''type'' field, but instead provided a ''severity'' field and different default values for the ''priority'' field. This change was done to simplify the ticket model by removing the somewhat blurry distinction between ''priority'' and ''severity''. However, the old model is still available if you prefer it: just add/modify the default values of the ''priority'' and ''severity'', and optionally hide the ''type'' field by removing all the possible values through [wiki:TracAdmin trac-admin].
    2335
    24  * '''Priority''' - The importance of this issue, ranging from ''trivial'' to ''blocker''.
    25  * '''Milestone''' - When this issue should be resolved at the latest.
    26  * '''Assigned to/Owner''' - Principal person responsible for handling the issue.
    27  * '''Cc''' - A comma-separated list of other users or E-Mail addresses to notify. ''Note that this does not imply responsiblity or any other policy.''
    28  
    29  * '''Resolution''' - Reason for why a ticket was closed. One of {{{
    30 fixed
    31 }}}, {{{
    32 invalid
    33 }}}, {{{
    34 wontfix
    35 }}}, {{{
    36 duplicate
    37 }}}, {{{
    38 worksforme
    39 }}}.
    40  * '''Status''' - What is the current status? One of {{{
    41 new
    42 }}}, {{{
    43 assigned
    44 }}}, {{{
    45 closed
    46 }}}, {{{
    47 reopened
    48 }}}.
    49  * '''Summary''' - A brief description summarizing the problem or issue.
    50  * '''Description''' - The body of the ticket. A good description should be specific, descriptive and to the point.
     36 - The [trac:TicketTypes type], [trac:TicketComponent component], version, priority and severity fields can be managed with [wiki:TracAdmin trac-admin] or with the [trac:WebAdmin WebAdmin] plugin.
    5137
    52 '''Note:''' Versions of Trac prior to 0.9 did not have the ''type'' field, but instead provided a ''severity'' field and different default values for the ''priority'' field. This change was done to simplify the ticket model by removing the somewhat blurry distinction between ''priority'' and ''severity''. However, the old model is still available if you prefer it: just add/modify the default values of the ''priority'' and ''severity'', and optionally hide the ''type'' field by removing all the possible values through [wiki:TracAdmin trac-admin].
     38 - Description of the builtin ''priority'' values is available at [trac:TicketTypes#Whyistheseverityfieldgone TicketTypes]
    5339
    54 '''Note:''' the [trac:TicketTypes type], [trac:TicketComponent component], version, priority and severity fields can be managed with [wiki:TracAdmin trac-admin] or with the [trac:WebAdmin WebAdmin] plugin.
     40== Changing and Commenting Tickets
    5541
    56 '''Note:''' Description of the builtin ''priority'' values is available at [trac:TicketTypes#Whyistheseverityfieldgone TicketTypes]
     42With appropriate permissions, as already mentioned [#edit-permissions above], a ticket entered into Trac can at any time be modified by '''annotating'''.
    5743
    58 == Changing and Commenting Tickets ==
     44Then, annotations like changes and comments to the ticket are logged as a part of the ticket itself. When viewing a ticket, the history of changes will appear below the main ticket area.
    5945
    60 Once a ticket has been entered into Trac, you can at any time change the
    61 information by '''annotating''' the bug. This means changes and comments to
    62 the ticket are logged as a part of the ticket itself.
     46Comment editing (available since 0.12) is meant to be used to make small corrections to comments, like fixing formatting, forgotten WikiFormatting or spelling errors, not major edits. For longer edits, you should be adding a new comment instead. Editing a comment will not produce a new entry on [/timeline], while entering a new comment or other changes will do.
    6347
    64 When viewing a ticket, the history of changes will appear below the main ticket area.
     48All edits (field changes, new comments, comment edits) update the "last changed" time of the ticket.
    6549
    66 ''In the Trac project, we use ticket comments to discuss issues and tasks. This makes
    67 understanding the motivation behind a design- or implementation choice easier,
    68 when returning to it later.''
     50'''Notes:'''
     51 - An important feature is being able to use TracLinks and WikiFormatting in ticket descriptions and comments. Use TracLinks to refer to other issues, changesets or files to make your ticket more specific and easier to understand.
    6952
    70 '''Note:''' An important feature is being able to use TracLinks and
    71 WikiFormatting in ticket descriptions and comments. Use TracLinks to refer to
    72 other issues, changesets or files to make your ticket more specific and easier
    73 to understand.
     53 - See TracNotification for how to configure email notifications of ticket changes.
    7454
    75 '''Note:''' See TracNotification for how to configure email notifications of ticket changes.
     55 - See TracWorkflow for information about the state transitions (ticket lifecycle), and how this workflow can be customized.
    7656
    77 '''Note:''' See TracWorkflow for information about the state transitions (ticket lifecycle), and how this workflow can be customized.
    78 
    79 == Default Values for Drop-Down Fields ==
     57== Default Values for Drop-Down Fields
    8058
    8159The option selected by default for the various drop-down fields can be set in [wiki:TracIni trac.ini], in the `[ticket]` section:
    8260
     61 * `default_component`: Name of the component selected by default.
     62 * `default_milestone`: Name of the default milestone.
     63 * `default_priority`: Default priority value.
     64 * `default_severity`: Default severity value.
     65 * `default_type`: Default ticket type.
     66 * `default_version`: Name of the default version.
     67 * `default_owner`: Name of the default owner. If set to the text `< default >` (the default value), the component owner is used.
    8368
     69If any of these options are omitted, the default value will either be the first in the list, or an empty value, depending on whether the field in question is required to be set. Some of these can be chosen through the [trac:WebAdmin WebAdmin] plugin in the "Ticket System" section, others can be set in the [[wiki:TracIni#ticket-section|"[ticket]"]] section in `trac.ini`.
    8470
    85 
    86  * `default_component`: Name of the component selected by default
    87  * `default_milestone`: Name of the default milestone
    88  * `default_priority`: Default priority value
    89  * `default_severity`: Default severity value
    90  * `default_type`: Default ticket type
    91  * `default_version`: Name of the default version
    92 
    93 If any of these options are omitted, the default value will either be the first in the list, or an empty value, depending on whether the field in question is required to be set.
    94 
    95 
    96 == Hiding Fields and Adding Custom Fields ==
     71== Hiding Fields and Adding Custom Fields
    9772
    9873Many of the default ticket fields can be hidden from the ticket web interface simply by removing all the possible values through [wiki:TracAdmin trac-admin]. This of course only applies to drop-down fields, such as ''type'', ''priority'', ''severity'', ''component'', ''version'' and ''milestone''.
     
    10075Trac also lets you add your own custom ticket fields. See TracTicketsCustomFields for more information.
    10176
     77== Assign-to as Drop-Down List
    10278
    103 == Assign-to as Drop-Down List ==
     79If the list of possible ticket owners is finite, you can change the ''assign-to'' ticket field from a text input to a drop-down list. This is done by setting the `restrict_owner` option of the `[ticket]` section in [wiki:TracIni trac.ini] to `true`. In that case, Trac will populate the list with all users who **have an authenticated session** and possess the `TICKET_MODIFY` [TracPermissions permissions].
    10480
    105 If the list of possible ticket owners is finite, you can change the ''assign-to'' ticket field from a text input to a drop-down list. This is done by setting the `restrict_owner` option of the `[ticket]` section in [wiki:TracIni trac.ini] to “true”. In that case, Trac will use the list of all users who have accessed the project to populate the drop-down field.
     81An authenticated session will be created the first time a user authenticates with the project. You can manually add an authenticated session using the ["TracAdmin#?session add" trac-admin] `session add` command. The `:1` suffix on the session id (i.e. username) is the key to creating an authenticated session:
     82{{{#!sh
     83trac-admin /path/to/projenv session add <sid>:1 [name] [email]
     84}}}
    10685
    107 To appear in the dropdown list, a user needs be registered with the project, ''i.e.'' a user session should exist in the database. Such an entry is automatically created in the database the first time the user submits a change in the project, for example when editing the user's details in the ''Settings'' page, or simply by authenticating if the user has a login. Also, the user must have `TICKET_MODIFY` [TracPermissions permissions].
     86You may find the dropdown list is //overpopulated// with users that are no longer active in the project. Revoking authentication privileges will not remove the session data that is used to populate the dropdown list. The [wiki:TracAdmin trac-admin] command can be used to list and remove sessions:
    10887
    109 '''Note:''' See [http://pacopablo.com/wiki/pacopablo/blog/set-assign-to-drop-down Populating Assign To Drop Down] on how to add user entries at database level
     88 - List all sessions:
     89{{{#!sh
     90trac-admin /path/to/projenv session list
     91}}}
     92 - Remove a session:
     93{{{#!sh
     94trac-admin /path/to/projenv session delete SID
     95}}}
    11096
    111 '''Note 2:''' If you need serious flexibility and aren't afraid of a little plugin coding of your own, see [http://trac-hacks.org/wiki/FlexibleAssignToPlugin FlexibleAssignTo] (disclosure: I'm the author)
     97Alternatively, you can just revoke `TICKET_MODIFY` from users that you don't want to be included in the list. However, that will not be possible if you've granted `TICKET_MODIFY` to all //anonymous// or //authenticated// users.
    11298
    113 == Preset Values for New Tickets ==
     99'''Notes:'''
     100 - If you need more flexibility and aren't afraid of a little plugin coding of your own, see the [https://trac-hacks.org/wiki/FlexibleAssignToPlugin FlexibleAssignTo plugin].
     101 
     102 - Activating this option may cause some performance degradation. Read more about this in the [trac:TracPerformance#Configuration Trac performance] page.
    114103
    115 To create a link to the new-ticket form filled with preset values, you need to call the `/newticket?` URL with variable=value separated by &.
     104== Preset Values for New Tickets
    116105
    117 Possible variables are :
     106To create a link to the new-ticket form filled with preset values, you need to call the `/newticket?` URL with `variable=value` separated by `&`. Possible variables are:
    118107
    119  * '''type''' - The type droplist
    120  * '''reporter''' - Name or email of the reporter
    121  * '''summary''' - Summary line for the ticket
    122  * '''description''' - Long description of the ticket
    123  * '''component''' - The component droplist
    124  * '''version''' - The version droplist
    125  * '''severity''' - The severity droplist
    126  * '''keywords''' - The keywords
    127  * '''priority''' - The priority droplist
    128  * '''milestone''' - The milestone droplist
    129  * '''owner''' - The person responsible for the ticket
    130  * '''cc''' - The list of emails for notifying about the ticket change
     108 * '''type''' — The type droplist.
     109 * '''reporter''' — Name or email of the reporter.
     110 * '''summary''' — Summary line for the ticket.
     111 * '''description''' — Long description of the ticket.
     112 * '''component''' — The component dropdown list.
     113 * '''version''' — The version dropdown list.
     114 * '''severity''' — The severity dropdown list.
     115 * '''keywords''' — The keywords or tags.
     116 * '''priority''' — The priority dropdown list.
     117 * '''milestone''' — The milestone dropdown list.
     118 * '''owner''' — The person responsible for the ticket.
     119 * '''cc''' — The list of emails for notifying about the ticket change.
    131120
    132 '''Example:''' ''/trac/newticket?summary=Compile%20Error&version=1.0&component=gui''[[BR]]
     121Example: `[/newticket?summary=Compile%20Error&version=1.0&component=gui]`
    133122
    134123----
    135 See also:  TracGuide, TracWiki, TracTicketsCustomFields, TracNotification, TracReports, TracQuery
     124See also: TracGuide, TracWiki, TracTicketsCustomFields, TracNotification, TracReports, TracQuery